and logistics

Automate your key business processes to make data-backed decisions with bpm’online’s CRM solutions for transportation and logistics

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CRM logistics solution to empower your supply chain and gain a 360 degree visibility into your business

Bpm’online offers a vertical specific solution to nimbly manage interactions with customer, streamline critical business operations, improve efficiency of the transportation processes and reduce manual work for your frontline staff. Transportation and logistics companies will benefit from transparency and flexibility of bpm’online CRM solution enabling requests and transportation management, online vehicles tracking, template routes creation and high-end customer service management.

  • Unified customer database

    A comprehensive CRM database allows building a 360-degree view of all customer interactions in one place:

    • Tools to store all accounts and contacts, master customer data management: service history, social media profiles, addresses with map view capability, and the entire history of interactions
    • Targeted communication strategy management
    • Customer satisfaction surveys, feedback management
  • Routes and logistics management

    Bpm'online offers a set of tools to create the best customer experience using routes planning techniques:

    • Quick shipment requests processing
    • Tools to create optimal shipment routs using several customer requests
    • Real-time route and time of arrival altering tools in case of a delay
    • Capabilities to efficiently manage all transit points
    • Case routing through the most efficient passes, escalation
  • Customer request and order management

    Bring customer requests handling to a new level with bpm’online:

    • Advanced capabilities to automatically manage all customer requests using
    • Tools to develop a smart real-time system of owner assignment, estimate expected transportation rates, track request fulfillment status
    • Instant calculation of all specific transportation data: points of loading, shipment, items size and value estimation
  • Flexible analytics and reporting tools

    Save your time and boost your efficiency with comprehensive analytical tools:

    • Automatic reporting of cargo transportation status
    • Preconfigured reports and graphs to perform the plan vs. actual analysis of key indicators for the results of the cyclic tasks
    • Financial reports to forecast future activities, plan and analyze operations using a bundle of sections: income and expenditures, time period, transportation destination etc
  • Service automation tools

    Implement a scalable system to automate company’s service processes:

    • Capabilities to create bundle of services and increase their management capabilities
    • Powerful tools to plan logistics chains, define additional services during the whole transportation process or at its specific stage
    • Customer service personalization, contact center business processes automation and loyalty programs
    • Single-window agent interface to work with data stored on a vessel-based tablets collecting various information from the trip to provide personalized customer support
  • Sales planning and sales process management

    Drive more sales by fostering agile sales planning processes: Corporate sales business process automation (from first contact to deal closure):

    • Print-out forms for invoices and list of services
    • Sales dashboards, real-time analytics
    • Automate sales processes, expand opportunities for cross sales
    • Tools to keep track of history for each opportunity and analyze chronology of events to select the best sales strategy
    • Capabilities to track the client agreement terms fulfilment and financial results by client to improve profitability by focusing on the most profitable clients

Contact us and let us demonstrate how bpm’online could benefit your business